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E-mail the Webmaster@sandag.org or use the form below:

Problems Viewing PDFs?

If you are having problems viewing PDF documents, please check the list below for possible solutions before you contact the Webmaster:

1. Latest version of Adobe Acrobat Reader may not be installed. Install it now.
2. Internet Explorer 6 may need adjustments
• You may have your security set too high to display the document. To check if this is the case, check the browser you are using:



• For Internet Explorer 4.x
1. Go to the Web page where you are having problems opening the PDF file.
2. Select the "View" dropdown from the top of the browser, then select "Internet Options".
3. Click on the "Security" tab along the top of the window which says "Internet Options".
4. The Zone should say "Internet zone" and the security level may be set to Medium.
5. Select the "Custom" Radio button. This will enable the "Settings" button. Press the Settings button.
6. Make sure that the "Run ActiveX controls and plug-ins" radio button is set to either "Enable" or "Prompt".
7. Press the OK button.
8. Press the OK button on the "Internet options" window.
9. Now, click on a link that has the PDF file that you were not able to view before. Confirm that this works.


• For Internet Explorer 5.x
1. Go to the Web page where you are having problems opening the PDF file.
2. Select "Tools" dropdown from the browser, then select "Internet Options".
3. Click on the "Security" tab along the top of the window which says "Internet Options".
4. The Zone should say "Internet zone" and the security level may be set to Medium.
5. Press the "Custom level" button.
6. Make sure that the "Run ActiveX controls and plug-ins" radio button is set to either "Enable" or "Prompt".
7. Press the OK button.
8. Press the OK button on the "Internet options" window.
9. Now, click on a link that has the PDF file that you were not able to view before. Confirm that this works.

Problem Reading the Text?

• You can increase the text size:
• For Internet Explorer 5 or higher
1. Select the "Tools" dropdown from the browser, then select "Internet Options".
2. In the "General" Tab, click "Accessibility" located at the bottom to the right.
3. Check the box "Ignore font styles specified on Web pages"
4. Check the box "Ignore font sizes specified on Web pages"
5. Press the OK button.
6. Press the OK button on the "Internet options" window.
7. Click the refresh button on the top of the browser.


• For Netscape Navigator
1. Select the "Edit" dropdown from the browser, then select "Preferences".
2. In the "Category" box on the left, click the + sign before "Appearance".
3. Highlight the "fonts" text by clicking on the text once.
4. Choose the style and size of fonts you would like to view.
5. Click "Use my default fonts, overriding document-specified fonts".
6. Press the OK button.
7. Click the refresh button on the top of the browser.

SANDAG, 401 B Street, Suite 800, San Diego, CA 92101
ph: (619) 699-1900,  fax: (619) 699-1905,  webmaster@sandag.org

Having problems viewing PDF files?