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SANDAG Response to COVID-19

The health and safety of the San Diego region, including all of our partners and stakeholders, is a priority for SANDAG.

SANDAG will continue to monitor COVID-19 development in the region daily to provide timely and appropriate responses related to our regional responsibilities and programs.

Essential information also will be released on SANDAG’s social media channels - @SANDAGregion on Facebook and Instagram, and @SANDAG on Twitter.

We are following guidance from the Centers for Disease Control and Prevention, California Public Health Department, and San Diego County Health and Human Services Agency. 

Office Closures

SANDAG is not shutting down operations, and employees will continue working to provide essential services to the public and make progress on critical regional projects.  

To protect the health and safety of staff, partners, and the general public, SANDAG offices — including the FasTrak Customer Service Center in Otay Mesa — are closed to the public and employees are teleworking.

While the I-15 Express Lanes and South Bay Expressway FasTrak Customer Service Center is closed to walk-in traffic, the call center remains open Monday through Friday, 8 a.m. to noon and 1 - 6 p.m. (closed every other Monday). 

Customers are encouraged to call (619) 661-7070 or visit 511sd.com/FasTrak to reach a customer service representative.

Construction Projects

At this time, government guidance has not mandated nor recommended that public works construction activities cease, as this is deemed as an essential public health and safety industry in support of Homeland Security. This means that you may see construction workers on the job.

Be assured that all personnel have been instructed to follow the precautionary health measures outlined by the San Diego County Health and Human Services Agency to help mitigate the spread of COVID-19. This includes providing access to medical facilities and emergency vehicles. Should the present level of health risk be elevated and the contractor need to temporarily cease work activities, crews will take the necessary measures to ensure all sites are prepared to withstand potential weather events and maintain public safety. Furthermore, the contractor will continue to be responsible for monitoring the project site and staging yards during non-working hours.

Public Meetings and Events

As part of our commitment to public health and safety, SANDAG is reviewing the calendar of events and recommending changes, cancellations, or postponements on a case by case basis. Where possible, SANDAG will conduct meetings and other important outreach virtually. SANDAG will make every effort to provide notice to minimize the inconvenience and expense to our partners, consultants, and participants. 

The 30th Annual SANDAG Bike to Work Day will be postponed in accordance with guidance from the San Diego County Health and Human Services Agency. SANDAG hopes to reschedule Bike to Work Day later this year. More information about Bike to Work Day can be found at iCommuteSD.com/BiketoWorkDay.  

To receive the latest information about upcoming meetings, please visit sandag.org/calendar or subscribe to receive meeting agendas and email updates.  

Telework Resources

As organizations throughout the region ask employees to work from home as a COVID-19 precaution, the SANDAG iCommute program has compiled telework resources for employers, including sample policies and employee agreements, guidelines, and FAQs.

Learn more at iCommuteSD.com/telework.  

Other Resources 

For information about how public transportation providers are responding to COVID-19, visit the MTS or NCTD websites.

For specific information on the COVID-19 virus, visit:

- Centers for Disease Control and Prevention

- California Department of Public Health

- San Diego County Health and Human Services Agency

Project Manager(s)

For media inquiries, please contact the SANDAG Public Information Office at (619) 699-1950 or pio@sandag.org.