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SANDAG FasTrak State Route 125 Online Customer Service Upgrades Underway

May 26, 2022 - Temporary Online Access Downtime Will Allow for the Merging of SR 125 and I-15 Account Management

SANDAG FasTrak customers will experience a delay in accessing the online customer portal starting this week and throughout June. The temporary downtime will allow for planned system upgrades to merge SR 125 Toll Road and I-15 Express Lanes services into one regional account management system.

During the transition, the SR 125 Toll Road and I-15 Express Lanes will continue to operate and process tolls, but customers may see a delay in trip posting transactions to their SANDAG FasTrak accounts.
 
SANDAG customer service will continue to be available normal business hours to assist with account related request via email: customerservice@sandag.org, phone: (619) 661-7070 or (888) 889-1515, and walk-in at the SANDAG Customer Service Center located at 1129 La Media Road, San Diego, CA 92154
 
This upgrade will provide new customer-requested features to SR 125 toll customers, including a user-friendly design for both desktop and mobile, opt-in SMS alerts for account management, an automated pay-by-phone system, and additional account management tools for fleet and large business accounts. Planned future enhancements include a mobile app and live chat.

Upgrades were first rolled out to I-15 Express Lanes account holders in fall 2020 to support a systematic migration of data into the new regional system. 

Once the portal updates are completed, all SR 125 Toll Road account holders will need to reestablish a username and password for their existing account when logging in for the first time at SANDAG.org/FasTrak

Learn more about the planned downtime and system upgrades at SANDAG.org/FasTrak.

Project Manager(s)

For media inquiries, please contact the SANDAG Public Information Office at (619) 699-1950 or pio@sandag.org.